Re: [otrs] ACLs via web interface

Hi, On 26.01.2010, at 10:43, Михаил Лукин wrote:

A number of basic ACLs is what we need most of the time. As I understand, simple ACL is just Perl dictionary of dictionaries (they are called "dictionaries" in Python, in Perl it is maybe Hash or smth like this, I don't remember).

For example, I need to limit choices of SLAs and Priorities by customer department or title (customer data is in LDAP), and it's gonna be a lot of similar and very simple ACLs.

On another hand, I would be completely satisfied if I could place those ACLs somewhere out of Config.pm (f.e. CustomConfig01.pm for ACLs, CustomConfig02.pm for backends and so on).

On Tue, Jan 26, 2010 at 12:26 PM, Shawn Beasley wrote: Hi Mihail,

On Jan 26, 2010, at 10:17 , Михаил Лукин wrote:

...

There is a nice example of editing ACL via Sysconfig (Ticket -> Core::TicketACL) Is there an OTRS package or something else to allow Add/Edit new ACLs via web interface (Sysconfig)?

Unfortunately, not currently. It should be easy to implement a static number of basic configurable ACLs. Due to the complexity, it makes it harder to implement this in its full power.

I am sure there will be a Sysconfig Group which does allow ACL configuration, it should be very easy. However, currently you can remove the ACLs from Config.pm, actually as everything else, by saving a new file (e.g. ACL.pm) in $OTRS_HOME/Kernel/Config/Files/ Just make sure the syntax is ok. Im my cases i just copy the ZZZAuto.pm basic structure and put in the ACLs that I want to be active. My current ACL.pm file is attached and is working but not tested in production environments yet. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!