You might be successful at filtering that email at the mailbox rather than
OTRS or PostmasterFilter X-OTRS-Ignore.
On Tue, Aug 23, 2011 at 5:34 PM, Robert Poreba wrote: Hi Muhammad,**** ** ** Yes, this would work but it would have some implications.**** We have multiple queues defined on the system and monitored by different
teams. Tickets from that customer can be in any of those queues so I would
need to create multiple sub-queues with no followup.**** This would be hard to manage.**** Thanks **** Robert**** ** ** *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of
*Muhammad El-Sergani
*Sent:* 23 August 2011 21:27
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] Use Postmaster to disable call re-opening on
followup**** ** ** Hello Robert, Why not create a specific queue for that customer, and disable follow-ups? On Tuesday, August 23, 2011, Robert Poreba Hi All, I'm wondering if there is a way to use Postmaster filter to prevent calls
from re-opening after follow up is received. I like the re-opening feature but I would like to disable it for one
particular customer.
The reason is that when we log calls in otrs, the email from otrs logs a
call on the other system. Now when we close the call before they do, their
closure notification re-opens our call.. --
Thanks a lot,
Robert -- **** ** ** //M**** ** ** ---------------------------------------------------------------------
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