12 Sep
2013
12 Sep
'13
3:37 p.m.
What version of OTRS you use?
We have fixed this related bug: http://bugs.otrs.org/show_bug.cgi?id=8936
It is in OTRS 3.1.12 3.2.0.x.
On Thu, Sep 12, 2013 at 12:05 PM, Darshak Modi
Hi,
I am creating a report for average solution time for the ticket , using TicketSolutionResponseTime. I think not proper. But still If I run, it gives me -ve values.
Any suggestion, how to get average ticket solution time for agent/queue ?
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