Well, I eventually figured out what was going on....
In the installation directory there's a file named "RELEASE", which had been
left untouched when upgrading the system. After replace this file with the
new RELEASE file (from version 2.2.3), everything went okay.
Regards,
Harry
2007/10/8, Harry Cruz
Hello everyone!
I initially installed OTRS via a debian package and wanted to have the newest version. So I've upgrade my OTRS Installation, from 2.0.4 to 2.2.3, by following the steps below:
- Database and OTRS 2.0.4 files (/usr/share/otrs and /var/lib/otrs) backup; - Execution of database scripts (to 2.1 and then to 2.2) - Replaced all files in those folders with the OTRS newer version; - Issued: ./SetPermission.sh - Fixed some minor configuration problems with Apache (wrong path in otrs.conf)
Then my OTRS was upgraded. I could notice that because of the many language updates I got and because the FAQ module was no longer present. But the version information on the lower right corner still says it's 2.0.4. And as I tried to install the FAQ module I got the message:
Message: Sorry, can't install package, because the framework version required by the package (2.2.x) does not match your Framework (2.0.4)!!
Has anyone ever experienced this kind of problem? Where is OTRS version information kept?
Any help is appreciated,
Harry Cruz