25 Feb
2008
25 Feb
'08
12:30 p.m.
I read http://doc.otrs.org/2.2/en/html/x1053.html#table-of-x-otrs-headers and I would like to use it... but I can't use it. 1st) Where can I find a trial software to send email editing headers? 2nd) What does it mean in otrs/index.pl?Action=AdminPostMasterFilter&Subaction=Update&Name=myFilter Match: Header 1: X-OTRS-TicketKey1 Value: myMatchValue Set: Header 1: X-OTRS-TicketValue1 Value: mySetValue Is the meaning what I am going to decribe? If I (OTRS) get an email with the value myMatchValue in the header named X-OTRS-TicketKey1 I (OTRS) set ?? what ?? Thank you in advance. Daniele
Have you take a look at X-OTRS headers to popluate FreeTextKeys http://doc.otrs.org/2.2/en/html/x1053.html#table-of-x-otrs-headers