Hi Everybody Many Thanks for this 1.2 great job ! I've just had a look at the demo site . Thanks for the CSV file, a very rich idea ! More , compatible with OpenOffice ! Thanks for the forward, bounce, split options for the mails ; Thanks for the time selection in the "utilities", but : Delete: In the queue view file, I looked for the "Delete" ticket command , mainly because of the spam . In fact , what is long to do: move one junk ticket at a time in the junk queue, anf wait for the page refresh at each time . Why not a column whith a button in front of each ticket , like in Squirrel-Mail , to delete all junk mail at a time ? Utilities : I looked for the "accounted time" column ! As the CSV file is a very good Idea, the accounted time column will help to get the cost of all the hot-line job . Then with Open-office or compatible, I can select , sort, sum as I want, . How can I add an "Accounted Time" Column in the CSV file ? Thanks again Jerome Le Montreer Consultant http://jerome.lemontreer.net Tel: 04 94 38 60 05