Re: [otrs] Tickets allocation with a queue

Den 18/11/2008 kl. 16.29 skrev David Eco:

Tickets dispatching is a necessary feature for a ticketing system. Human intervention is not a option for most of circumstance. I don't how do you handle this issue on OTRS.

OTRS is not meant to be used that way, I believe. Maybe you should try and look at RT, if you're in a product evaluation phase now. -- Lars