Running the latest OTRS on Win2003: Please see the error below found in the otrs\var\logs\otrs.log file whenever I try to log in. [Tue Oct 17 13:52:04 2006][Notice][Kernel::System::Auth::LDAP::Auth] User: testuser authentication failed, no LDAP group entry foundGroupDN='CN=pscerms, OU=PSC Users, OU=PSC, DC=sub, DC=domain, DC=com', Filter='(memberUid=testuser)'! (REMOTE_ADDR: 10.1.4.105). I have no idea why the log would say that no LDAP group is found. I use ldp in Windows to search the Active Directory tree and do a direct copy of the DN info found there into the variable sting in the config file. I am using a domain admin account for the SearchUserDN settings, so it shouldn't be a search authentication issue. The group is there in Active Directory and the user is in the group. Config.pm ------------------------------------------------------------------------ ----- $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'x.x.x.x'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=sub, dc=domain, dc=com'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::GroupDN'} = 'CN= pscerms, OU=PSC Users, OU=PSC, DC=corporate, DC=dalsym, DC=com'; $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid'; $Self->{'AuthModule::LDAP::UserAttr'} = 'UID'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=FirstName LastName, OU=IT Users, OU=IT, DC=sub, DC=domain, DC=com'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'password'; Config.pm ------------------------------------------------------------------------ ----- Thanks! Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell@dalsym.com mailto:n.campbell@dalsym.com 214-871-4026 http://www.dallassymphony.com http://www.dallassymphony.com/