Hi Jan,

In OTRS sysconfig:

Config Options: Ticket -> Core::Ticket

Locate Ticket::ViewableLocks:

Click "new"

Add 'lock'

Then click the update button at the bottom of the page.

Regards,

David

On Fri, Feb 12, 2010 at 8:35 AM, <Jan.Dreyer@bertelsmann.de> wrote:
Hi @ll,
 
is it possible to show locked tickets in agent's ticketview, too?
 
OTRS 2.3.4
 

Greetings

Jan Dreyer


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