Hi Jan,
In OTRS sysconfig:
Config Options: Ticket -> Core::Ticket
Locate Ticket::ViewableLocks:
Click "new"
Add 'lock'
Then click the update button at the bottom of the page.
Regards,
David
Hi @ll,is it possible to show locked tickets in agent's ticketview, too?OTRS 2.3.4Greetings
Jan Dreyer
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