Dear all,

 

I had encounter a problem with sending mail out using SMTP (both for reply and email ticket) to an external account, (but it work fine to an email address within my organization) they do not get email at all

 

My Mail server is Exchange 2003

OTRS: 1.3.2

OS SuSE Linux 9.3

 

The error is

 

Traceback:

ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: linux Time: Wed Aug  3 16:38:09 2005

Message: Can't send to: nuttapongp@gmail.com! Enable debug for more info!

Traceback (6410):
   Module: Kernel::System::Email::SMTP::Send (v1.7) Line: 92
   Module: Kernel::System::Email::Send (v1.6.2.1) Line: 210
   Module: Kernel::System::Ticket::ArticleSend (v1.19.2.1) Line: 1491
   Module: Kernel::Modules::AgentCompose::SendEmail (v1.70) Line: 522
   Module: Kernel::Modules::AgentCompose::Run (v1.70) Line: 90
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 638
   Module: (eval) (v1.73) Line: 202
   Module: ModPerl::RegistryCooker::run (v1.73) Line: 202
   Module: ModPerl::RegistryCooker::default_handler (v1.73) Line: 168
   Module: ModPerl::Registry::handler (v1.99) Line: 30

 

 

So I thought it was something to do with # SendmailModule in /opt/otrs/Kernel config.pm file which previously I set as

 

$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
    $Self->{'SendmailModule::Host'} = 'mail.example.com';
    $Self->{'SendmailModule::Port'} = '25';
    $Self->{'SendmailModule::AuthUser'} = '';
    $Self->{'SendmailModule::AuthPassword'} = '';

 

 

Then I modify it to

 

$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
    $Self->{'SendmailModule::Host'} = 'mail.example.com';
    $Self->{'SendmailModule::Port'} = '25';
    $Self->{'SendmailModule::AuthUser'} = 'techsupport';
    $Self->{'SendmailModule::AuthPassword'} = 'acaroot';

 

Then the error had change to be as below instead

 

Traceback:

ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: linux Time: Wed Aug  3 16:18:20 2005

Message: SMTP authentication failed! Enable debug for more info!

Traceback (6288):
   Module: Kernel::System::Email::SMTP::Send (v1.7) Line: 72
   Module: Kernel::System::Email::Send (v1.6.2.1) Line: 210
   Module: Kernel::System::Ticket::ArticleSend (v1.19.2.1) Line: 1491
   Module: Kernel::Modules::AgentCompose::SendEmail (v1.70) Line: 522
   Module: Kernel::Modules::AgentCompose::Run (v1.70) Line: 90
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 638
   Module: (eval) (v1.73) Line: 202
   Module: ModPerl::RegistryCooker::run (v1.73) Line: 202
   Module: ModPerl::RegistryCooker::default_handler (v1.73) Line: 168
   Module: ModPerl::Registry::handler (v1.99) Line: 30

 

 

So could anyone advice me where else could be wrong and How could I fix it?  

Moreover how to Enable debug?

 

With Best Rgds

 

Nuttapong