Re: [otrs] [ Customer Users <-> Groups ] empty

Yeah, it should be a huge html table but I've already experienced the same with [ Customer Users <-> Services ] and [ SLA ], they take looong time to load but finally they do. The issue with [ Customer Users <-> Groups ] is that the borwser actually finishes loading it, but with an empty table. Any no joking idea why? Thanks, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 27 October 2010 10:00, Marco Vannini wrote:

oh sorry it was quite a joke but if this is really a problem its related to client's browser or memory. this becouse I was thinking that with your numbers means a really big html table

On Wed, Oct 27, 2010 at 5:10 PM, Leonardo Certuche < leonardo.certuche@itconsultores.com.co> wrote:

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Thanks for your quick answer Marco,

How could I find out? Is there anything to tune on apache config to improve rendering time?

Leonardo Certuche www.itconsultores.com.co Medellín, Colombia

On 27 October 2010 09:03, Marco Vannini wrote:

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could be a problem of rendering time ? ;D

On Wed, Oct 27, 2010 at 5:00 PM, Leonardo Certuche < leonardo.certuche@itconsultores.com.co> wrote:

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Hello,

On our current implementation (5,892 customers, 165 groups, OTRS 2.4.8, apache2-mod_perl-2.0.4-40.12) when we click on /otrs/ index.pl?Action=AdminCustomerUserGroup nothing is shown. We have CustomerGroupSupport enabled in SysConfig and no errors are shown on the AdminLog for this issue.

Does anyone know why is this happenning? Any help is much appreciated.

Thanks,

Leonardo Certuche www.itconsultores.com.co Medellín, Colombia