Hi everybody,

I’m searching a way to create an URL so our Agents can use it with our CTI software, where the caller number is given as a parameter to search for.

In OTRS 3.0 it was possible with a link like this: http://otrs/otrs/index.pl?Action=AgentTicketPhone&Subaction=StoreNew&ExpandCustomerName=1&From=(phonenumber)

But the “..&From=” seems not to work anymore.

I already read in the otterhub forum that this is caused by the customer multiselect function (that we don’t need) but I haven’t found any workaround yet L

Is it possible to directly link to the popup window where I can select a customer with caller number already filled in the searchfield?

Or has anyone an idea how to solve this problem?

Mit freundlichen Grüßen

Jonas Wisniewski

Netzwerktechnik

___________________________________

EDUARD NEWERKLA BÜROMASCHINEN e.K.

Röntgenstr. 22

73431 Aalen

Telefon (0 73 61) 57 09-75

Fax          (0 73 61) 92 59-75

E-Mail Jonas.Wisniewski@newerkla.de

Internet http://www.newerkla.de

Amtsgericht Ulm HRA 500626

Sitz: Aalen