Hi everyone, we’re trying to install this onto a RHEL5
server and all seemed to have gone well but otrs doesn’t start with the
following messages. I don’t see any other setup tasks involving the
database but it is definitely running, I can log into it just fine. I do not
know however the otrs user password for MySql. Maybe I don’t even need to
know it, who knows…. This looks like it would be a common problem so I
thought I’d ask the list for help. Thank you!
Steve
[root@ftp ~]# service otrs start
Starting OTRS..
Checking httpd ... done.
Checking MySQL ... done.
Checking database connect... DBI
connect('database=otrs;host=localhost;','otrs',...) failed: Access denied for
user 'otrs'@'localhost' (using password: YES) at /opt/otrs/Kernel/System/DB.pm
line 203
ERROR: OTRS-CheckDB-10 Perl: 5.8.8 OS: linux Time: Fri Jun
20 01:58:15 2008
Message: Access denied for user 'otrs'@'localhost' (using
password: YES)
Traceback (5253):
Module: Kernel::System::DB::new (v1.75.2.1) Line: 180
Module: /opt/otrs/bin/CheckDB.pl (v1.17) Line: 49
No database connect! Error!
May your database isn't configured yet?
Try the web installer to configure your database:
-->> http://ftp.helicosbio.com/otrs/installer.pl
<<--
or configure your database with README.database (DB - Setup
Example)
[root@ftp ~]#
_________________________________________
Steve Rizkalla
Helicos BioSciences
Corporation
617-264-1876 office
617-264-1776 fax