You all will be glad to know, i finally started seeing errors in the system log. From there i knew where the problem was. It was not configured for the proper smtp security. Thanks for all your help and time.
----- Original Message -----
From: "Chris Arnold"
Hi Chris,
Nils, thank you for your help!
Good news you can see the response added as an article to the ticket.
Agreed
Is the FROM email address that have if you send an email to your OTRS the same as one of your OTRS email addresses? If so OTRS >>>>will not send anything as the response would just appear again in the system, which would be considered as loop and is not >>>>executed.
I am way confused now as, when this was working, i sent an email to helpdesk [at] tek nerds [dot] net and got a reply from helpdesk [at] tek nerds [dot] net. I have configured an email in otrs like so: donotreply [at] tek nerds [dot] and linked this to the queue. I have tried sending email to helpdesk [at] tek nerds [dot] net and do not get a responses from either of those addresses.
Is there any PostMaster Filter configured that might flag your ticket as loop => yes?
No filters configured as yet except spam
Is your email address listed in the black-list of email addresses where OTRS doesn’t send a response to? (e.g. Nagios emails)
Not sure i understand. I did not know otrs had a black-list, so the answer is no for otrs black-list. At this point i will pay to get this working. Can any one on this list get this working if i pay them? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs