You can ignore the request I posted below, the issue was that TicketFreeString1 should have been TicketFreeText1.
Thanks,
Mike
I tried this and the field defaults to $Data{"TicketFreeString1";}>
Here is what I have in the relevant section of AgentFreeText.dtl:
<td><select name="FreeText1">
<option selected
value="$Data{"TicketFreeString1";}">$Data{"TicketFreeString1";}></option>
<option>Breakfix</option>
Thanks,
Mike
Date: Wed, 22 Oct 2003 23:50:09 +0200
From: "Robert Kehl" <mailinglists at robertkehl.de>
Subject: Re: [otrs] Use of freefields
To: "User questions and discussions about OTRS." <otrs at otrs.org>
Message-ID: <06a201c398e6$76a5c020$0164a8c0 at intern.roknet.de>
Content-Type: text/plain; charset="iso-8859-1"
On Wednesday, October 22, 2003 9:50 PM
Seigafuse, Mike <mseigafuse at fcg.com> wrote:
> One problem I have with this is that the current values for the fields
> don't show when you navigate to the screen. I thought I might need to
> use the statement below, but I'm obviously doing something wrong. If
> someone could point me in the right direction it would be appreciated.
>
> <tr>
> <td>Request Type</td>
> <td><input type="text" name="FreeKey1" value="Type" readonly
> size="20">:</td>
> <td><select name="FreeText1"> <option selected><dtl
> ($Data{"TicketFreeString1";})>
<td><select name="FreeText1">
<option selected
value="$Data{"TicketFreeString1";}">$Data{"TicketFreeString1";}
> Mike
Robert
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