Hi,
i try to install OTRS
but i do not succed because of 403 ERROR ...
i have this problem when i
want to access to my intranet page :
http://intranet.toto.com/otrs/installer.pl
read/execute is ok for/opt/otrs/bin/cgi-bin/installer.pl.
and i used /opt/otrs/bin/SetPermissions.sh
I did follow the installation instruction and i tried a lot of solution for
the alias, script alias and directory...
I
have this error :
Forbidden
You don't have permission to access
/otrs/installer.pl on this server.
Additionally, a 403 Forbidden error
was encountered while trying to use an ErrorDocument to handle the
request.
Apache/2.0.46 (Red Hat)
and in my Apache log :
client
denied by server configuration: /opt/otrs/bin/cgi-bin/installer.pl
I do
not understand, i spent a lot of time on many forum and nothing is
working yet !!!
Can someone help me ???
This is my last
httpd.conf from apache :
ServerTokens OS
ServerRoot
"/etc/httpd"
PidFile run/httpd.pid
Timeout 300
KeepAlive
Off
MaxKeepAliveRequests 100
KeepAliveTimeout
15
<IfModule
prefork.c>
StartServers
8
MinSpareServers 5
MaxSpareServers
20
MaxClients
150
MaxRequestsPerChild 1000
</IfModule>
<IfModule
worker.c>
StartServers
2
MaxClients
150
MinSpareThreads
25
MaxSpareThreads 75
ThreadsPerChild 25
MaxRequestsPerChild
0
#ThreadGuardArea off
</IfModule>
Listen 0.0.0.0:80
LoadModule access_module
modules/mod_access.so
LoadModule auth_module
modules/mod_auth.so
LoadModule auth_anon_module
modules/mod_auth_anon.so
LoadModule auth_dbm_module
modules/mod_auth_dbm.so
LoadModule auth_digest_module
modules/mod_auth_digest.so
LoadModule include_module
modules/mod_include.so
LoadModule log_config_module
modules/mod_log_config.so
LoadModule env_module
modules/mod_env.so
LoadModule mime_magic_module
modules/mod_mime_magic.so
LoadModule cern_meta_module
modules/mod_cern_meta.so
LoadModule expires_module
modules/mod_expires.so
LoadModule deflate_module
modules/mod_deflate.so
LoadModule headers_module
modules/mod_headers.so
LoadModule usertrack_module
modules/mod_usertrack.so
LoadModule unique_id_module
modules/mod_unique_id.so
LoadModule setenvif_module
modules/mod_setenvif.so
LoadModule mime_module
modules/mod_mime.so
LoadModule dav_module modules/mod_dav.so
LoadModule
status_module modules/mod_status.so
LoadModule autoindex_module
modules/mod_autoindex.so
LoadModule asis_module
modules/mod_asis.so
LoadModule info_module
modules/mod_info.so
LoadModule dav_fs_module
modules/mod_dav_fs.so
LoadModule vhost_alias_module
modules/mod_vhost_alias.so
LoadModule negotiation_module
modules/mod_negotiation.so
LoadModule dir_module
modules/mod_dir.so
LoadModule imap_module modules/mod_imap.so
LoadModule
actions_module modules/mod_actions.so
LoadModule speling_module
modules/mod_speling.so
LoadModule userdir_module
modules/mod_userdir.so
LoadModule alias_module
modules/mod_alias.so
LoadModule rewrite_module
modules/mod_rewrite.so
LoadModule proxy_module
modules/mod_proxy.so
LoadModule proxy_ftp_module
modules/mod_proxy_ftp.so
LoadModule proxy_http_module
modules/mod_proxy_http.so
LoadModule proxy_connect_module
modules/mod_proxy_connect.so
LoadModule cache_module
modules/mod_cache.so
LoadModule suexec_module
modules/mod_suexec.so
LoadModule disk_cache_module
modules/mod_disk_cache.so
LoadModule file_cache_module
modules/mod_file_cache.so
LoadModule mem_cache_module
modules/mod_mem_cache.so
LoadModule cgi_module
modules/mod_cgi.so
Include conf.d/*.conf
User apache
Group
apache
ServerAdmin root@localhost
UseCanonicalName
Off
DocumentRoot /var/www/html/postnuke/html
<Directory
/>
Options FollowSymLinks
AllowOverride None
</Directory>
<Directory
"/var/www/html">
Options Indexes
FollowSymLinks
AllowOverride
None
Order allow,deny
Allow from all
</Directory>
<IfModule
mod_userdir.c>
UserDir
disable
</IfModule>
DirectoryIndex index.html
index.html.var
AccessFileName .htaccess
<Files ~
"^\.ht">
Order allow,deny
Deny
from all
</Files>
TypesConfig
/etc/mime.types
DefaultType text/plain
<IfModule
mod_mime_magic.c>
# MIMEMagicFile
/usr/share/magic.mime
MIMEMagicFile
conf/magic
</IfModule>
nameserver.
#
HostnameLookups
Off
ErrorLog logs/error_log
LogLevel warn
LogFormat "%h
%l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\""
combined
LogFormat "%h %l %u %t \"%r\" %>s %b" common
LogFormat
"%{Referer}i -> %U" referer
LogFormat "%{User-agent}i" agent
#
CustomLog logs/access_log common
CustomLog logs/access_log
combined
CustomLog logs/access_log combined
#
ServerSignature
On
Alias /icons/ "/var/www/icons/"
<Directory
"/var/www/icons">
Options Indexes
MultiViews
AllowOverride None
Order allow,deny
Allow from
all
</Directory>
Alias /manual
"/var/www/manual"
<Directory
"/var/www/manual">
Options Indexes FollowSymLinks
MultiViews
AllowOverride None
Order allow,deny
Allow from
all
</Directory>
<IfModule
mod_dav_fs.c>
# Location of the WebDAV lock
database.
DAVLockDB
/var/lib/dav/lockdb
</IfModule>
#
ScriptAlias /cgi-bin/
"/var/www/cgi-bin/"
#OTRS
Alias /otrs-web/
"/opt/otrs/var/httpd/htdocs/"
ScriptAlias /otrs/
"/opt/otrs/bin/cgi-bin/"
<directory
/opt/otrs/bin/cgi-bin>
allow from all
</directory>
<Directory
"/var/www/cgi-bin">
AllowOverride
None
Options None
Order
allow,deny
Allow from
all
</Directory>
IndexOptions FancyIndexing VersionSort
NameWidth=*
AddIconByEncoding (CMP,/icons/compressed.gif) x-compress
x-gzip
AddIconByType (TXT,/icons/text.gif) text/*
AddIconByType
(IMG,/icons/image2.gif) image/*
AddIconByType (SND,/icons/sound2.gif)
audio/*
AddIconByType (VID,/icons/movie.gif) video/*
AddIcon
/icons/binary.gif .bin .exe
AddIcon /icons/binhex.gif .hqx
AddIcon
/icons/tar.gif .tar
AddIcon /icons/world2.gif .wrl .wrl.gz .vrml .vrm
.iv
AddIcon /icons/compressed.gif .Z .z .tgz .gz .zip
AddIcon
/icons/a.gif .ps .ai .eps
AddIcon /icons/layout.gif .html .shtml .htm
.pdf
AddIcon /icons/text.gif .txt
AddIcon /icons/c.gif .c
AddIcon
/icons/p.gif .pl .py
AddIcon /icons/f.gif .for
AddIcon /icons/dvi.gif
.dvi
AddIcon /icons/uuencoded.gif .uu
AddIcon /icons/script.gif .conf
.sh .shar .csh .ksh .tcl
AddIcon /icons/tex.gif .tex
AddIcon
/icons/bomb.gif core
AddIcon /icons/back.gif ..
AddIcon
/icons/hand.right.gif README
AddIcon /icons/folder.gif
^^DIRECTORY^^
AddIcon /icons/blank.gif ^^BLANKICON^^
DefaultIcon
/icons/unknown.gif
ReadmeName README.html
HeaderName
HEADER.html
IndexIgnore .??* *~ *# HEADER* README* RCS CVS *,v
*,t
AddEncoding x-compress Z
AddEncoding x-gzip gz
tgz
AddLanguage da .dk
AddLanguage nl .nl
AddLanguage en
.en
AddLanguage et .et
AddLanguage fr .fr
AddLanguage de
.de
AddLanguage he .he
AddLanguage el .el
AddLanguage it
.it
AddLanguage ja .ja
AddLanguage pl .po
AddLanguage ko
.ko
AddLanguage pt .pt
AddLanguage nn .nn
AddLanguage no
.no
AddLanguage pt-br .pt-br
AddLanguage ltz .ltz
AddLanguage ca
.ca
AddLanguage es .es
AddLanguage sv .sv
AddLanguage cs .cz
.cs
AddLanguage ru .ru
AddLanguage zh-CN .zh-cn
AddLanguage zh-TW
.zh-tw
AddLanguage hr .hr
LanguagePriority en da nl et fr de el it
ja ko no pl pt pt-br ltz ca es sv tw
ForceLanguagePriority Prefer
Fallback
#
#
AddDefaultCharset UTF-8
AddCharset
ISO-8859-1 .iso8859-1 .latin1
AddCharset ISO-8859-2
.iso8859-2 .latin2 .cen
AddCharset ISO-8859-3 .iso8859-3
.latin3
AddCharset ISO-8859-4 .iso8859-4 .latin4
AddCharset
ISO-8859-5 .iso8859-5 .latin5 .cyr .iso-ru
AddCharset
ISO-8859-6 .iso8859-6 .latin6 .arb
AddCharset ISO-8859-7
.iso8859-7 .latin7 .grk
AddCharset ISO-8859-8 .iso8859-8
.latin8 .heb
AddCharset ISO-8859-9 .iso8859-9 .latin9
.trk
AddCharset ISO-2022-JP .iso2022-jp .jis
AddCharset ISO-2022-KR
.iso2022-kr .kis
AddCharset ISO-2022-CN .iso2022-cn .cis
AddCharset
Big5
.Big5 .big5
# For russian, more than
one charset is used (depends on client, mostly):
AddCharset WINDOWS-1251
.cp-1251 .win-1251
AddCharset
CP866 .cp866
AddCharset
KOI8-r .koi8-r .koi8-ru
AddCharset
KOI8-ru .koi8-uk .ua
AddCharset ISO-10646-UCS-2
.ucs2
AddCharset ISO-10646-UCS-4 .ucs4
AddCharset
UTF-8 .utf8
AddCharset
GB2312 .gb2312 .gb
AddCharset
utf-7 .utf7
AddCharset
utf-8 .utf8
AddCharset
big5 .big5 .b5
AddCharset
EUC-TW .euc-tw
AddCharset
EUC-JP .euc-jp
AddCharset
EUC-KR .euc-kr
AddCharset
shift_jis .sjis
AddType application/x-tar
.tgz
AddHandler imap-file map
AddHandler type-map
var
AddOutputFilter INCLUDES .shtml
Alias /error/
"/var/www/error/"
<IfModule mod_negotiation.c>
<IfModule
mod_include.c>
<Directory
"/var/www/error">
AllowOverride None
Options
IncludesNoExec
AddOutputFilter
Includes html
AddHandler
type-map var
Order
allow,deny
Allow from
all
LanguagePriority en es de
fr
ForceLanguagePriority Prefer
Fallback
</Directory>
</IfModule>
</IfModule>
BrowserMatch
"Mozilla/2" nokeepalive
BrowserMatch "MSIE 4\.0b2;" nokeepalive
downgrade-1.0 force-response-1.0
BrowserMatch "RealPlayer 4\.0"
force-response-1.0
BrowserMatch "Java/1\.0"
force-response-1.0
BrowserMatch "JDK/1\.0"
force-response-1.0
BrowserMatch "Microsoft Data Access Internet
Publishing Provider" redirect-carefully
BrowserMatch "^WebDrive"
redirect-carefully
BrowserMatch "^WebDAVFS/1.[012]"
redirect-carefully
BrowserMatch "^gnome-vfs"
redirect-carefully