Hi folks

I found the solution

http://stackoverflow.com/questions/9616071/how-to-improve-the-performance-of-otrs

thanks for ypur help!

De: Carlos Andrés Gallego Arboleda <carlos.gallego@itconsultores.com.co>
Para: Jober Mijares <ronnamijares@yahoo.com>; User questions and discussions about OTRS. <otrs@otrs.org>
Enviado: Jueves, 1 de noviembre, 2012 12:14 P.M.
Asunto: Re: [otrs] ModPerl

Hi Jober, 

You can check the postfix or sendmail configuration, also check the MX validation, maybe the server can't resolve the domain of the mail address quickly.

Carlos. 

2012/11/1 Jober Mijares <ronnamijares@yahoo.com>
Hello people,

I've a serious problem,  when I try to reply a ticket, OTRS takes long time charging the template or the page

When I choose the option Note or Close the ticket, OTRS charged quickly, but when I try to reply a ticket it takes long time and it's really annoying.
 
I have mod_perl to increase OTRS performance, nevertheless, it doesn't change the perfomance, 


   o ModPerl::Util....................ok (v2.000004)
      o Apache::DBI...................ok (v1.11)
      o Apache2::Reload...............ok (v0.11)


I've been looking for on internet, but the only solution is install Mod_perl, so I would like to know what can I do apart from this.

Thanks

OTRS 3.1.4
mysql  Ver 14.14 Distrib 5.1.61, for debian-linux-gnu (i486) using readline 6.1
apache 2
debian 6.0.4


Thanks


---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs