Hi,
have a look at the sourceforge project named "otrs manager" , it's verry helpfull and perhaps it can fullfill your needs.
regards,
Mayk
----- "Vijayan Thattai" <vijayan_thattai@yahoo.com> wrote:
>
>
Friends
> I am looking for stats in OTRS that can give me a list of all new /closed tickets with Ticket Id, and a brief description , title and owner of tickets ?
> Present reports only give me a total of new / closed tickets in a particular queue, however i need additional information such as who is the current owner / ticket description in the stats. This will be helpful for me during meetings where individual owners can get a print out of all the outstanding tickets they own .
>
>
> Thanks in advance.
> vjn
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