-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Harry Cruz schrieb:
Hello, you all!
I'd like to know if there's a way to hide the ticket number from the customer. I've been facing some problems here. The customers sometime delete OTRS messages because they think it's some kind of virus! :P
...cool :-D
[Ticket#1010015550145]. Is there a way to avoid it? For example attaching the ticket number in a specific header within the response....
Any help is appreciated.
...just my 2 cents... The ticket subject is build in
Kernel::System::Ticket - sub TicketSubjectBuild.
In a first approach we removed the ticket number completely from the
subject and put it in the signature (