Hi folks

I'm tring to find a solution about this issue:

I'd like to set a Change Condition moving the change state to In Progress by means of two conditions meet: the actual change state is 'Approved' and the ActualStartTime is reached.

Actually if I select the ActualStartTime as attributes of condition, I have to put a text value to compare.

It's sound like I can't have a parametric value for the right-side of expression and I suspect it's not work.

Really I need to have a mechanism like Notification where the ActualStartTime is compared to the actual system time and action are taken accordingly.

Any suggestion or a better explanation on the Condition handling on OTRS ?

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Stefano Boccanera