Hi Atif, Am Mittwoch, 29. Mai 2002 06:06 schrieb Atif Ghaffar:
I guess, you dont want to include non-german speaking people in the conversation.
I am sorry, I did not want to exclude you from participating in this list. I answered in german, because the question was german, but I translate it:
Am Dienstag, 28. Mai 2002 15:15 schrieb Christoph Kaulich: kann mir bitte jemand in kurzen Worten erklären, was das 'Locken' der Tickets bedeutet? <translate> can someone tell me, what 'locking' means? </translate>
jsj: Of course. Locking a ticket means, you pull the ticket to your attention. I do this, because _I_ want to answer the ticket, but cannot do this _now_, because there is information missing, I will get during the next few hours. To keep others from answering the ticket incorrect, I remove the ticket from public view. It is then in my folder 'own tickets' (or the like), and I can answer it when the missing information arrives. OK? Sorry again, Stefan -- Stefan Schmidt Email: jsj@jsj.dyndns.org jsj@exsuse.de Bremen jsj-hb@t-online.de s.schmidt@iu-bremen.de