Re: [otrs] Moving OTRS

Hello, Joseph, I suggest you concentrate on the reason the database is not populated. Did you create a database otrs on the new server? Does otrs.sql contain a lot of CREATE TABLE and INSERT INTO statements? What use do you use to connect to MySQL to do the restore? Maybe access rights issue. I'm really trying to guess. Maybe you can provide more information. Maybe you have seen some error messages? Best regards, Anton. 2008/11/3 Joseph Lundback :

Hi Anton,

And thank you for the link.

I have stumble upon a problem.

On the old system they run 2.2.5 and on the new 2.3.3. Following the step by step guide I end up with problems. After doing mysqldump command as outlined in the documentation. The problem is after I run the mysql -u -r otrs < otrs.sql command. Nothing is imported to the database.

When I ran a backup/restore I was able to run the update script and the move was a partial success. I haven't verified any other configuration options is working.

Anyone got a thought why the guide didn't work?

/Joseph

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Anton Gubar'kov Sent: den 30 oktober 2008 14:32 To: User questions and discussions about OTRS. Subject: Re: [otrs] Moving OTRS

Hello, Joseph.

Have a look here: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=32&ItemID=258

Regards, Anton Gubarkov

2008/10/30 Joseph Lundback :

...

Hi List,

I am in the process to move a OTRS system from a Windows Small Business Server 2003 (Austrian Language version) to a Windows Server 2008 machine.

And I have failed to find a suitable document that describes how to proceed with the move. It might be my google-skills that lacks. J

What would be the best procedure to follow?

Best regards

Joseph Lundback

System Administrator

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