Try running the CleanUp.pl file after starting all services pertaining to OTRS: Opt/otrs/bin/CleanUp.pl It's suggested that this file be run prior to changing any log caching size and although you haven't made an adjustment in the Config.pm, I've found its rather helpful in eliminating such an error in past experiences. It's a shot in the dark, but worth a try. Regards, Dan P. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of s taylor Sent: Wednesday, March 23, 2005 3:21 PM To: otrs@otrs.org Subject: [otrs] Error: Log.pm line 80 Hello. I just installed the software on a Unix FreeBSD; Perl 5.8.6; MySQL 4.0.18; Apache 1.3.33 system. I haven't added any other options from Defaults.pm, yet, except as it pertains to the following: After otrs/bin/cgi-bin/index.pl, I obtained the 'Software Error: Invalid argument at /usr/home/foo/public_html/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 80.'. I looked at other mailing list entries but haven't found the cause. Therefore, I ran the Perl Debug and it shows Line 80 in Log.pm as: $Self->{Key} = shmget($Self->{IPCKey}, $Self->{IPCSize}, 0777 | 0001000) || die $!; I also looked at the following lines from that file: $Self->{IPCKey} = "444423".$Param{ConfigObject}->Get('SystemID'); $Self->{IPCSize} = $Param{ConfigObject}->Get('LogSystemCacheSize') || 4*1024; and then I looked in Config.pm and saw that there is no reference to 'LogSystemCacheSize'. I did see a reference to it in Defaults.pm. I then added it to the Config.pm file and the error was still there. I also see that the otrs.log has not been created via the script. I have the relative location as '/var/log/otrs.log'. Is there something else I need to do e.g. reboot, etc.? Is this 'log.pm line 80', as numbered by the debugger, really the problem? Thanks in advance. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/