[otrs] OTRS Evaluation and Implementation

Hello All, We are evaluating OTRS at this point of time. We are impressed with the product but finding difficulty in putting all activities and millstones together because we are doing first time evaluation of open source. Can I request respected group members to share the detailed tasks and milestones list with me for evaluation and implementation phases. This will help us in aligning our efforts in right directions. I will appreciate if you can please share some spreadsheets or Microsoft project plan format describing these tasks, activities and milestones from your past experiences or deliverables. Thanks Sudhir