27 Feb
2007
27 Feb
'07
3:28 p.m.
Hi list, My support team treats 90% of tickets by email. I would like to have OTRS notifiyng them when a new ticket is created but I absolutly need to forward/transfer any original attached file sent by our customer. Does anyone have experienced this and how could I set this up in OTRS ? thanks for your lights, Regards Christophe,