1.
In order to send mail with the correct from: header, you must tell
sendmail to use rather than .
So basically your .mc file should contain an entry like this...
MASQUERADE_AS(`example.net')dnl
You must then generate a new Sendmail.cf file, and restart sendmail.
/////////////////////////////////
Other important things to mention
2.
Unix/Linux will add whatever user to the front of that e.g.
otrs@example.net : )
This will properly send mail to the correct domain so your external mail
server will allow authentication.
One other thing you may need to do is this
I believe it is the defaults.pm config file and change the "FQDN" info
to match what you want your notification master to be. If you do not
change this your notifications will be from otrs@192.168.1.2 the ip of
the otrs machine! Hope this helps.
Thank you,
Michael W. Belz
Systems Administrator, Sky River Management
(702) 336-9418
AIM: SimbaSRM
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Steve Hill
Sent: Friday, May 05, 2006 12:17 AM
To: otrs@otrs.org
Subject: [otrs] FQDN behinded a NATed router?
We have our OTRS server on our internal LAN, which is behind a router
running NAT. The actual mail server is outside the LAN, and we POP and
SMTP mail from there. The actual FQDN is company.com, and the OTRS
server is called chuckles, but the DNS is NOT exported beyond the
router.
I have tried chuckles.company.com, but of course there is no
chuckles.company.com on the internet, nor does user@chuckles.company.com
actually return mail to the correct user.
I have tried chuckles.localdomain, but then I (and other AGENTS) get new
ticket notification mail with the return address of
otrs@chuckles.localdomain.
The actual POP3 email address is helpdesk@company.com (which resides on
our external mail-server) so our normal return mail (notifying the
CUSTOMER of their assigned, for instance) work properly.
Can someone take all of this, and tell me which FQDN I should put in
Config.pm.
Thanks,
Steve
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