Re: [otrs] Outlook integration in otrs

What about bringing OTRS out to the DMZ and enable SSL so they can access it from the internet? Daniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Thursday, October 02, 2008 1:19 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Outlook integration in otrs polloxx wrote:

On Thu, Oct 2, 2008 at 5:43 PM, Nils Breunese (Lemonbit) wrote:

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polloxx wrote:

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We're using otrs as our ticketing system, which is running on an internal server. The problem is that adminisrators sometimes are unable to access the server to answer a ticket: when they are at a customers network. They have always access to our Exchange server. At this point I just drup a copy of the ticket on the Exchange.

But I'm convinced there are better solutions for mobile users.

Sounds like you just need to configure your network so that remote users can access OTRS (think firewall/VPN/etc.).

That's no option. We have a firewall and VPN. That's just what we want to avoid.

I don't really understand what you want to avoid. If you already have a VPN setup then remote agents should be able to use that to access OTRS. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ********************************************************************** This email and any files transmitted with it are confidential and intended for use only by the individual or entity named above. If you are not the intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, dissemination, distribution, copying of this communication, or unauthorized use is strictly prohibited. Please notify us immediately by reply email and then delete this message from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Randolph County Government. This email and any file attachments have been scanned for potential viruses; however, the recipient should check this email for the presence of viruses and/or malicious code. Randolph County accepts no liability for any damage transmitted via this email.