Hi Atif, On Wed, Jul 24, 2002 at 01:57:08AM +0200, Atif Ghaffar wrote:
I am back playing with otrs again. Well this time I am actully using it for support to my clients. So since I am a user ( and a dummy one at that ), I'll bombard the community with some questions to which I could not find the answers.
Fine! ;-)
So here goes:
1) When creating a queue, there is no "empty answer" response set for the queue. Is this the desired behaviour? If yes is there a pref that can add default responses to newly created queues?
Wow. Good thinking! ,-) There is no possibility to do so (at the moment). I added this feature to the TODO-list.
Atif Ghaffar
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- socrate: 11:20am up 39 days, 11:20, 3 users, load average: 0.06, 0.03, 0.00