Re: [otrs] Auto response should be marked as read

Am 10.07.2014 16:54, schrieb Michiel Beijen:

This is what the config option

Ticket::NewArticleIgnoreSystemSender

is for, it does exactly what you want. You need to change the default value, in SysConfig. From then on, all *new* autoreplies will be marked 'read'.

Thank you Mike, that was it! -- Christoph