Hi

Just want to add the we are using Web server Apache 2.2.11. Let me know if any further info is required on this. Thank you.

Nadeem  Ahmad

Associate  Network Administrator

Network Operations Centre

I2c Incorporated

------------------------------------------------------------

Web site: http://www.i2cinc.com

Office-USA: (650) 593 5400 ext  4097

24x7 NOC:  (650) 593 5400 Option 3/Option 3

Office-Pakistan: (042) 111.000.911 ext 163/164

Email: anadeem@i2cinc.com

Timings: Mon - Fri  08:00 PM – 06:00 AM PST 

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From: Nadeem Ahmad [mailto:anadeem@i2cinc.com]
Sent: Friday, February 06, 2009 4:21 PM
To: 'User questions and discussions about OTRS.'
Subject: Error Logs for OTRS ( Web server error logs )

Hi

We are getting below error messages in our Web server error log messages and can any one help what is this means. How can I fix them? Thank you so much.

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[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7]  Message: Can't write '/opt/otrs/var/tmp/Cache//TicketEscalation/8097ad4c7c9f480e6ca5d3ead37cbf1d': Permission denied, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7]  Traceback (4780): , referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7]    Module: Kernel::System::Main::FileWrite (v1.27) Line: 424, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7]    Module: Kernel::System::Cache::File::Set (v1.17) Line: 94, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7]    Module: Kernel::System::Cache::Set (v1.11) Line: 117, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7]    Module: Kernel::Output::HTML::NotificationAgentTicketEscalation::Run (v1.27.2.1) Line: 184, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7]    Module: Kernel::Output::HTML::Layout::NavigationBar (v1.110) Line: 3068, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7]    Module: Kernel::Modules::AgentTicketQueue::Run (v1.54) Line: 110, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7]    Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7]    Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47, referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:34:55 2009] [error] [client 192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl

[Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7] ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Feb  4 16:35:07 2009, referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361fc5c3f

[Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361fc5c3f

[Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7]  Message: Can't write '/opt/otrs/var/tmp/Cache//TicketEscalation/8097ad4c7c9f480e6ca5d3ead37cbf1d': Permission denied, referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361fc5c3f

[Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361fc5c3f

[Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7]  Traceback (4922): , referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361fc5c3f

[Wed Feb 04 16:35:07 2009] [error] [client 192.168.150.7]    Module: Kernel::System::Main::FileWrite (v1.27) Line: 424, referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361fc5c3f

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Nadeem  Ahmad

Associate  Network Administrator

Network Operations Centre

I2c Incorporated

------------------------------------------------------------

Web site: http://www.i2cinc.com

Office-USA: (650) 593 5400 ext  4097

24x7 NOC:  (650) 593 5400 Option 3/Option 3

Office-Pakistan: (042) 111.000.911 ext 163/164

Email: anadeem@i2cinc.com

Timings: Mon - Fri  08:00 PM – 06:00 AM PST