Guys (PIM),
I looked through the var/log/maillog file and noticed that
everytime I submit a ticket from the customer interface I get the
following errors in the "var/log/maillog"
Nov 14 00:14:41 falcon sm-mta[61018]: jABJomdq033628:
to=, ctladdr= (1046/104
6), delay=2+12:23:53, xdelay=00:00:01, mailer=esmtp, pri=11100778,
relay=defiance.xo.com. [207.155.252.110], dsn=4.2.0, stat=
Deferred: 450 : Sender address rejected:
Domain not found
Notice that its going to "mbelz@sky-river.com" which is correct but the
"ctladdr= is the hostname
"falcon.sky-river.com" + domain "sky-river.com" we do not have a
otrs@falcon.sky-river.com email or domain. What should this be set to
and I do not see an area as where to change this. Thanks guys,
PS sorry for the no subject line it was like 3 am lol.
Thank you,
Michael W. Belz
Jr. Systems Administrator, Sky River Management
(702) 336-9418
AIM: SimbaSRM
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Michael Belz
Sent: Monday, November 14, 2005 8:59 AM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] problems sending/receiving mail on freebsd
PIM,
The problem occurs when I use the customer interface. It looks
like OTRS is getting the messages in it's qeueu but they never leave the
cue and email are never sent to the address sepcified. I am using my ISP
mail server, our company uses an outside ISP. Sendmail is able to send
mail messages to it. It appears as though it is something in OTRS that
is maybe routing the mail to the hostname of my box @ our ISP. Maybe? I
do not have anything configured for POP3, and I am using sendmail only
as a passthrough enabled = yes. I have telneted to our mail server and
was able to send a test message.
Thank you,
Michael W. Belz
Jr. Systems Administrator, Sky River Management
(702) 336-9418
AIM: SimbaSRM
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Pim Rupert (Lemonbit)
Sent: Sunday, November 13, 2005 11:52 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] problems sending/receiving mail on freebsd
Hi Michael,
Please use a proper subject to describe your e-mail.
I have had OTRS up and running, I was submitting emails through the
customer interface, and even receiving emails for new account
setups
to my ISP and getting them in outlook. What I have setup is FreeBSD
with
Sendmail configured. I have my emails going to the OTRS system and
also
OTRS was! Sending them to our companies email at helpdesk. It seems as
though I cannot receive any eamils to our ISP mail server, so when I
check my mail client(outlook) I never receive any mail messages. The
docs say that it uses a flat configured sendmail and that all should
work out of the box.
Please clarify this:
* do you have troubles *receiving* e-mail via OTRS/POP3?
* do you have troubles *sending* e-mail via OTRS?
* are you using your own server to send mail (via sendmail) or are
you using your ISP's mailserver?
Kind regards,
Pim Rupert
Lemonbit Internet
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