Hello,

I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can’t replay a ticket because I get the Mensaje: You need permissions!.

I even created a new user, gave it all permissions, assigned all the queues but still can’t reply a Ticket.

I looked on the mail list…. And I found a similar topic, but didn’t help my case…. Any ideas of what could be happening?

Thanks…