[otrs] How to change the sender address when I forwarded a ticket?

Hello girls, guys, I have little question. In my OTRS domain only agents have access to OTRS.(No users) When I forward a ticket to the user, can I change the sender address for another one? (A particular queue for example). The reason is because if the user send a reply to our OTRS address, OTRS will create a new ticket. Thanks in advance Melissa