Hi Daniel, BALAN, Daniel schrieb:
That is great but I cannot find a way to send the reply using the GenericAgent job. Daniel
On generic-agent-job-configuration, one of the last parameters (bottom-right-corner) is to configure whether a notification of changes made should be sent to agent&customer. I think the content of this mail is not the one you're looking for, but you can send a mail ;-) I think the solution you're looking for is to write a generic-agent-module. See Kernel/System/GenericAgent/. for examples and of course http://dev.otrs.org. Bye, Alex
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elias Probst Sent: Wednesday, May 23, 2007 6:15 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] automatic reply and closure on ticket move
Create a GenericAgent job which looks for open tickets in the target queue. I think this is the easiest way implementing it.
Regards, Elias P.
On Wednesday 23 May 2007 16:37:20 BALAN, Daniel wrote:
Does anyone has an idea on how to automatic reply and close the ticket when moved to a specific queue? Thanks,
Daniel