Hi Elva,
We implemented TA to require data input the same day that one come in the
office. When It appens, the agent open otrs and he get the TA data input
screen. With 1.4.92 agents were unable to store the data, at every refresh,
the new screen was the same "today" empty screen.
In the mean time I have removed 1.4.92, reinstalled 1.4.91 and restored
previuos time_accounting data from the nightly backup. ASA i did this, data
input was normalized.
Hope I was clear enough, in case I'm available.
Thank you.
Ciao,
MV
On Wed, Feb 9, 2011 at 5:41 PM, Elva Novoa <en@otrs.com> wrote:
Hi Marco,
What do you mean by "I'm not able to exit from the mandatory input windows
"?
Regards,
Elva
On 2/9/2011 2:13 AM, Marco Vannini wrote:
Hi there,
I've tryed out the new version because I was interested in "bulk" update on
hour, but, since its installation, I'm not able to exit from the mandatory
input windows. Is there a way to reinstall 1.4.91 ?
This because of the following message
[root@xxxxx004 ~]# /opt/otrs/bin/otrs.PackageManager.pl -a install -p
TimeAccounting-1.4.91.opm
ERROR: OTRS-otrs.PackageManager.pl-10 Perl: 5.10.0 OS: linux Time: Wed Feb
9 09:03:49 2011
Message: Can't upgrade, installed package '1.4.92' is newer as '1.4.91'!
Thank you in advance
MV
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Elva María Novoa del Toro
Research & Development
OTRS Lab, S.A. de C.V.
Parque de Software, Módulo A1, Circuito Norte 100
Parque Industrial Zapotlan 2000
49000 Ciudad Guzmán, Jalisco
MEXICO
T: +52 33 4777 3861
I: www.otrs.com/
Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/
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Elva María Novoa del Toro
Research & Development
OTRS Lab, S.A. de C.V.
Parque de Software, Módulo A1, Circuito Norte 100
Parque Industrial Zapotlan 2000
49000 Ciudad Guzmán, Jalisco
MEXICO
T: +52 33 4777 3861
I: www.otrs.com/
Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/