Further to this issue: The link from the StatusView module, which works, is: <a href="/otrs/index.pl?Action=AgentTicketZoom&TicketID=66&ArticleID=187&QueueID=6&Session=100eda610d765a6b6d68e919e25fafeab1" onmouseover="window.status='Zoom'; return true;" onmouseout="window.status='';">1000047 The link from the search module, which doesn't work, is: <a href="/otrs/index.pl?Action=AgentZoom&TicketID=66&ArticleID=184&QueueID=6&Session=100eda610d765a6b6d68e919e25fafeab1" onmouseover="window.status='Zoom'; return true;" onmouseout="window.status='';">1000047 The difference being it works when AgentTicketZoom is evoked, but not when AgentZoom is evoked. Can anyone suggest a workaround for this?
Partial solution to this, I can view closed tickets in the StatusView module. But I need to do the same from the Search module. Does anybody else have the same problem where they can't view closed tickets from the Search module?
Jason Rogers wrote:
I can use the search function to get a list of closed tickets. When I click on the ticket, it takes me back to the main page. It wont open the ticket for me to view.