Hi all!

 

Thanks for your response Torsten

 

I continue having a lot of problems with the OTRS. Sorry. I'm novel in this. I use OTRS2 2.1.5 on Centos.

I set Ticket::NumberGenerator: to AutoIncrement and Ticket::NumberGenerator:: Min Couter Size: to 0

 

When I create a new ticket appear this:

 

Ticket#1000031

Ticket#1000032

Ticket#1000033...

 

I want to display so:

 

Ticket#00000001

Ticket#00000002

Ticket#00000003 ....

 

What is the problem?, it always begins with the number one, why?

 

How can I do for tickes that had been closed can to be look by  user and cannot change their state?

 

Is posibble that OTRS send mail notification when the ticket have been closed, or when it changes queque?, Now it sends mail notifications when the ticket changes your owner only.

 

 

Thanks in advance

 

Mariuxi Campoverde Montero

 

 

 

 

2007/3/21, Torsten Thau <Torsten.Thau@cape-it.de>:

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Mariuxi Campoverde schrieb:

> I would like to be able to change to the field tn of the table ticket to
> have something like this:
>
> Ticket#2007031900000001
> Ticket#2007031900000002
> Ticket#2007031900000003....
>
> How do I change this?

Hi there,

you can change the setting for the ticket number generator. The default
value is date + counter + checksum.

Go to SysConfig -> Ticket -> Core::Ticket and set
Ticket::NumberGenerator to "Date".


regards, Torsten Thau

- --
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
cell: +49 176 66 680 680
pgp-key: 0x292F987D
fax: +49 371 5347 625
http://www.cape-it.de
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