Hi, I've got a problem with the new auto completion for customers. Each time either the already typed part of the name or one field of the suggested cutomers contains a German umlaut (or other special chars) the suggestion box doesn't appear. I think it's an IIS speciality :-) OTRS 2.4.3 / IIS 6.0 / MS SQL I already tried a few things... Add "escape" method here (AgentCustomerSearch.dtl) will fix the umlaut problen in the search string, but all spaced will be double-encoded. Spaces seem to be already encoded by YUI control. myAutoComp.generateRequest = function(sQuery) { return "?Action=AgentCustomerSearch&Search=" + escape( sQuery ); }; Replace the code snipped that uses "Ascii2Html" (AgentCustomerSearch.pm) by inserting "HTML::Entities::encode" into the following code. To get the suggestion box to work I have to encode the plain value as well, so this hack is not very good. push @Data, { CustomerKey => $CustomerUserID, CustomerValue => HTML::Entities::encode($CustomerUserList{$CustomerUserID}), CustomerValuePlain => HTML::Entities::encode($CustomerValuePlain), }; With these hacks the box appears each time it should but it produces new problems: the search string must not contain spaces and the plain value in result array is destroyed. Encoding in DB and HTML pages of OTRS UI are correct. I hope to get some suggestions to fix this. An IIS configuration issue? THX! Timo Rupp Leiter Entwicklung Huber Verlag für Neue Medien GmbH Lorenzstraße 29 D-76135 Karlsruhe Tel. +49 721 15118-0 Fax +49 721 15118-11 rupp@huberverlag.de www.huberverlag.de Huber Verlag für Neue Medien GmbH - high speed information Sitz Karlsruhe, Registergericht: Mannheim (HRB 110836) Ust.-Identnummer DE213372792, Geschäftsführer: Rainer Kölmel