Dear list

I see the state machine but i have a little mismatch

In the general catalogue ITSM::ChangeManagement::WorkOrder::State I have this:

Accepted

Canceled

Closed

Created

In Progress

Ready

And in the state Machine I can’t have the state closed

When I want to add a new State transition I just have this: created, accepted, ready, in progress fermé, canceled and Start

I think I do change the Closed state by “fermé” but I don’t remember where

Can you help me

Best regards

S. bory

De : itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] De la part de Anton Gubar'kov
Envoyé : mercredi 30 juin 2010 21:20
À : OTRS::ITSM User questions and discussions
Objet : Re: [itsm] change management

Please see the docs on state machine. The list of avialble states is limited by states currently   permitted according to the state machine.

2010/6/30 Sebastien Bory <sb@groupenci.com>

Dear lists,

I try to work with change management and Work orders, i understand to change the status off Change is due by condition and work Order,

But when I create a WO,  the CAB or the WO agent open it (click on Report) and they just have 3 state (Accepted, Ready Or Cancel)  why I can’t see the other state (in progress, fermé, …..)?

Thank

Sébastien  Bory

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