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"Arnold Ligtvoet" <ALigtvoet@intercity-comms.nl> Gesendet von: otrs-bounces@otrs.org 02.04.2008 09:14 Bitte antworten an "User questions and discussions about OTRS.org" <otrs@otrs.org>

An "User questions and discussions about OTRS.org" <otrs@otrs.org> Kopie Thema RE: [otrs] Can't see queues that I've created

Hi Robert,
 
I noticed some unexpected behavior on my box running 2.2.5.What happens if you give the user full access on the group (so RW)?
 
Regards,
Arnold.
 
 
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Brown
Sent: dinsdag 1 april 2008 22:44
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Can't see queues that I've created
 
Poe,
 
  I wish it were that simple. I did just go in and double check.  The permissions are all OK.  Is there a limitation that anyone knows of with a Queue being named the same as a group?  I can't imagine there would be.
 
-Robert
 



On Tue, Apr 1, 2008 at 4:27 PM, Poe Chen <poe.poechen@gmail.com> wrote:
Hi, Robert,

I believe it's a permission issue with the queue.  You might want to double check that new queue you just added has the correct "group".  Just login as admin and go to Admin->Queue->Select the new queue->Change and then check the group setting.

Best regards,


Poe
On Tue, Apr 1, 2008 at 2:54 PM, Robert Brown <toomanyservers@gmail.com> wrote:
Hello,
 
 I have my OTRS installed and running however I'm not able to see the queues that I've assigned to a user when I'm logged in as that user.  I'm really hoping someone can help me.  I've read over the documentation and am sure I've followed it, however there is just something I am missing.
 
I've created the user and created the group.  Then I've mapped the user to the group.  I've assigned the user move_into, create, owner and priority.  I've then assigned the queue to the group.
 
However when I login as the user, I don't see the queue I just created.
 
I'm running OTRS 2.2.5 on Suse.
 
Any help would be very much appreciated.
 
Thanks,
Robert
 
 
 
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