RE: [otrs] Error on forwading article

7 May 2004

...
On Wednesday, May 05, 2004 10:50 AM
Lars Monsees  wrote:
...
when I try to forward an external-eMail from a customer as
email-internal I get the following error:
Message: Need ArticleType or ArticleTypeID!
Which entries does article_type contain? It should be this:
1 email-external
2 email-internal
3 email-notification-ext
4 email-notification-int
5 phone
6 fax
7 sms
8 webrequest
9 note-internal
10 note-external
11 note-report
Yes, got the same listing.
I don´t know if you´ve already read my other mails: The problem doesn´t occur when the text to forward is only about up to 1080 chars, so the error message could be a little bit misleading!?
...
hth,
Robert Kehl