Hello,

        That`s just it. It isn`t fixed :-). I cannot see the information ( phone number of the customer ) when i open a customer ticket logged in as an agent.
        The improvement i`ve noticed is that it is being imported by LDAP from AD and i can see it in the Customer specific window.

Regards,

Paul Andurnache



Rory <rclerkin@gmail.com>
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26.09.2011 13:51
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Re: [otrs] Add details to customer fields





I'm happy to hear that you got it working Paul. Glad I could help.

Kind regards,
Rory
On 26 September 2011 11:20, <Paul.Andurnache@aviva.ro> wrote:

Hello,

        I`ve made the modification and now i have the required field as well for the telephone number. I`m afraid that i maybe i wasn`t clear enough about the issue :-).
        The screen where i want the information displayed is in the ticket details.

        So when an agent checks a tickets` detail i want the phone number of the customer that posted the ticket, displayed ( bottom right ).

Regards,

Paul Andurnache





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