16 Jul
2003
16 Jul
'03
10 a.m.
Hello ML, If someone sends an email to my otrs-system, a ticket is created (as expected). Now someone answers this ticket and sends a RE: mail to the customer. If the customer sends a replay to THIS email, no new ticket is created, only the otrs user who sent the first reply has a new message. Is it possible to tell OTRS to show these followups in the queue view for every otrs-user? -Stefan