Very easily Sourabh – either via PhoneTicket or EmailTicket.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
On Behalf Of Sourabh Sarwate
Sent: Tuesday, 9 February 2010 4:23 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customer Logins
Hi,
Can you please explain how your agent is creating the ticket
on the behalf of customer.Also plesae check the mail id of customer.
Regards
Sourabh Sarwate
On Mon, Feb 8, 2010 at 6:59 PM, Garren McKelvey <gmckelvey@roomlinx.com> wrote:
Thanks for letting me know about the
default. I’ll make sure to turn it off before we let customers in.
In the meantime, I checked one of my test
customers and made sure that the customerID was there and that tickets agents
make would pull up the ID. So for example, testcustomer1 has an ID of tst
and all tickets open and closed have that in their name. However, when I
log in as testcustomer1 it still doesn’t show any tickets the agents
made. Maybe I have a setting turned off?
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org]
On Behalf Of James Morgan
Sent: Sunday, February 07, 2010 3:24 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customer Logins
Very easy mistake to make!
By default the customer interface will allow customers to
create tickets, fyi.
The customer interface allows a customer to login and see
tickets they have created, and tickets their company has created. For
this to work you need to set the CustomerID on their account, and make sure
that tickets being created have the correct User and Customer ID.
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org]
On Behalf Of Garren McKelvey
Sent: Saturday, 6 February 2010 9:08 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customer Logins
Now that I feel stupid, I’m going to ask
another dumb question.
I logged in as a customer, but maybe I don’t
understand how customer login works. My boss wants the customers to be
able to see all open and closed tickets assigned to them. We don’t plan
to let customers make their own tickets, our agents will make them all.
But when I log in as a customer I know has open tickets it shows as 0 tickets.
What should I do?
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org]
On Behalf Of James Morgan
Sent: Thursday, February 04, 2010 5:16 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customer Logins
Are you trying to log in via the Agent interface rather
than the Customer interface by any chance?
http://your-domain/otrs/customer.pl
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org]
On Behalf Of Garren McKelvey
Sent: Friday, 5 February 2010 11:13 AM
To: User questions and discussions about OTRS.
Subject: [otrs] Customer Logins
I know I’m going to feel stupid asking this….
I’m having an issue with customer user logins. I have made
user accounts for all of my company’s customers so they can view their
tickets. But when I go to the login page none of the customer user
accounts I created work. It says I have an invalid
username/password. I’ve checked to make sure I’m not doing something
really dumb like misspell the name, and I’m not.
I also looked through the FAQ and help manuals and can’t find
anything that has to be specifically turned on to make it possible for
customers to log in. Anyone have any ideas?
-Garren McKelvey
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