If it is a standard installation a $OTRS_HOME/bin/backup.pl should be enough. Obviuosly a new install (preferably of the same version) on the target system should be ready and after copied files generated by backup you should run a $OTRS_HOME/bin/restore.pl<div>

<br></div><div>MV<br><div><div><br><div class="gmail_quote">On Wed, Aug 26, 2009 at 4:37 PM, Andre <span dir="ltr">&lt;<a href="mailto:abrenes@spcinternacional.com">abrenes@spcinternacional.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">

Hi Experts,<br>
<br>
I need to re-host my OTRS server, and I would like to know the next<br>
things:<br>
<br>
        Which config files should I backup?<br>
<br>
        How can I do in order to backup the DB and don&#39;t loose any<br>
        ticket, user&#39;s, customers and others?<br>
<br>
        Which is the best path to do this?<br>
<br>
Regards,<br>
<br>
--<br>
André<br>
<br>
<br>
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