Hi Martin,

Thank you for your reply and your confirmation. We have already a mail server (Exchange) on the LAN and a classic helpdesk box on it, and what I'm trying to do is to handle all incoming mails by OTRS, so I don't need a local mailbox for the otrs user on the OTRS machine since the mails are retrieved from the distant Exchange. 

In your opinion would it be better if I install procmail and fetchmail before going into production? or would it just be a waste of resources?


Mohamed Amine Kadimi
http://www.casafire.com




> From: me@otrs.com
> To: otrs@otrs.org
> Date: Thu, 30 Jul 2009 01:33:24 +0200
> Subject: Re: [otrs] Are procmail and fetchmail mandatory?
> 
> Hi Mohamed,
> 
> On Jul 29, 2009, at 19:34 , Mohamed-Amine Kadimi wrote:
> 
> > I'm setting up an OTRS installation from source on a minimal Debian; 
> > N o mail server is installed and procmail and fetchmail packages are 
> > not insta lled too.
> >
> > My OTRS is working perfectly right now with an SMTP relay to send 
> > emails. However, I noticed when running the SetPermissions.sh script 
> > that it exits with an error related to .procmailrc or .fetchmailrc 
> > not found. Thus, I'd like to know if I'll have any problem if I 
> > don't install procmail and fetchmail packages. And what would be 
> > their utility since my OTRS can send and receive emails without them?
> 
> 
> You will not have any problems this way.
> 
> Procmail and fetchmail is required per default to get emails easily 
> into OTRS (out of the box if an emails gets delivered to otrs user). 
> But if you know what you are doing you do not need to take care about 
> procmail and fetchmail.
> 
> -Martin