Hi Guy,
Log into OTRS
Click the "Preferences" button at the top
On the right hand side under [ My Queues ] have you selected your new sub
queue? If not, select it and click "Update".
Regards,
David
On Fri, Feb 26, 2010 at 10:46 AM, Guy Baxter
Hi,
I have OTRS 2.4.7 up and running, and have just had a look at Sub Queues. I have created one, but cannot see it on my dashboard. I am basically looking for a way for browsing through the different sub queues from the dashboard. I wish to use sub queues because we could do with separating jobs out into various categories - such as repairs, long term etc, and keeping these out of the main incoming helpdesk requests.
Any help would be much appreciated.
Regards,
Guy.
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