Hi,

Is there a way to check if otrs ticketing dashboard is being used by Agents at a specific moment of time period for example around 11:00 pm in the night?

I am using select count(*) from ticket in mysql database to see for any new tickets or web server access logs /var/log/httpd/access_log

Please suggest any better method to check if OTRS ticketing system or dashboard is being is used.

Regards,

Kaushal