Ruben Sajnovetzky said:
I just installed otrs for evaluation and I couldn't get the way to add a ticket. How can I do that ?
There are two ways you can add a ticket to the system. First of all, you set up a system email address for OTRS to receive mail. You do this from the system admin view. You should have configured procmail, fetchmail and your MTA - everything you need to receive mail on your box. Now send a mail to the previously set system email address - voila - a ticket! Secondly, you can add a ticket using the "telephone view", as Gregor has told you already. This option lets you create a ticket without having to receive a mail. Remember to send a note to the customer, as he does not get noticed automagically after creating the ticket. You can for sure hack the database to insert a greater amount of tickets at once, say, you want to migrate from another ticketing system, Remedy for example. But this isn't advicable for normal use. Hope this helps, Robert Kehl