Hi, On Mon, Apr 03, 2006 at 02:27:14PM +0200, Christian Schoepplein wrote:
BUT normal users are never notified that a new ticket has been created, which renders OTRS in fact unusable.
Have the users enabled the notification about a new ticket in their personal preferences? Maybe this setting was lost during the update process. Also every outgoing notification should be logged in the apache log or in the OTRS logfile.
No all was correctly set, as checked directly by doing SELECTs in the database.
I've checked my mail server logs and nothing gets sent.
Maybe a problem also could be that the following config param isn't set:
# SendmailNotificationEnvelopeFrom # Set a email address that is used as envelope from header in outgoing # notifications $Self->{'SendmailNotificationEnvelopeFrom'} = 'foo@example.tld';
Now I've set this. It seems that I was finally able to fix the problem by configuring OTRS to send mail using SMTP on localhost instead of using the sendmail command directly, so maybe the problem is in my sendmail command line options, or permissions, or whatever... It works now, that's what I wanted :-) Thanks for your help ! bye Jerome Alet